A week no response to credit card applicaiton

I started contacting StandarBank to apply for a business credit card. All that BizDirect and their consultants tell me is that the only person that can assist me is the person who opened up my account almost 9 years ago. No1 else can do anything. This person is Samatha van der Ryst. No email has been answered, no phone call answered and no one els at the whole of Standard Bank can assist me. I still do not have anything from Standardbank to apply for a credit card