FR
Fifi R
1 reviews | Active since Oct 2016
12 Dec 2025, 12:38
A Week Later and Still No Resolution from Standard Bank
It’s now Friday, a full week has passed, and the only communication I receive is an email from Gordon claiming that my card has expired. This is completely unacceptable. Standard Bank has never called me back, despite being given the only number I use and despite multiple follow-ups from my side.
To date, no one has contacted me regarding the unblocking or unfreezing of my accounts. Yet I’m expected to accept an excuse about an expired card when the real issue—the wrongful freezing of my accounts—remains ignored.
This is beyond poor service. It is negligent. Standard Bank has shown no urgency, no accountability, and no intention to resolve this matter. At this point, your institution is proving to be a joke.
I need immediate and direct feedback on the status of My accounts or irrelevant emails that contain no truth and empty promises
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Dec 2025, 12:51Dear Fifi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Dec 2025, 12:51
Official
Dear Fifi
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
FR
Fifi R's updateReviewer Update
15 Dec 2025, 11:53If client service and accountability are core values of your organisation, please explain why I have not been provided with clear, factual updates on the status of my matter.
FR
Fifi R's update15 Dec 2025, 11:53
Reviewer Update
If client service and accountability are core values of your organisation, please explain why I have not been provided with clear, factual updates on the status of my matter.
FR
Fifi R's updateReviewer Update
15 Dec 2025, 15:11I am currently seated at Standard Bank – The Glen branch seeking assistance with an account that has been disabled since October.
Despite having fully comp**** with all requests and submitted all required documentation, this matter remains unresolved. Branch staff themselves have expressed concern regarding the lack of service and the apparent breakdown in internal communication.
Today, a ***** Department representative, Cindy, advised that I would receive a call within 10 minutes. It has now been over 30 minutes with no contact. This continues a pattern of missed commitments and inadequate follow-through.
I was further informed that the individual who initiated the account hold refused to engage with an in-house colleague, which is unacceptable and indicative of serious operational failure.
This prolonged inaction has caused significant disruption to my financial affairs and placed my professional credibility at risk. There is no reasonable justification for an account to remain disabled for this length of time without resolution or a clear explanation.
This prolonged inaction has caused significant disruption to my financial affairs and placed my professional credibility at risk. There is no reasonable justification for an account to remain disabled for this length of time without resolution or a clear explanation.
I hereby request immediate escalation and intervention, including:
- Written confirmation of who authorised the account hold
- A clear explanation for the delay since October
- Specific actions being taken to resolve this matter today
FR
Fifi R's update15 Dec 2025, 15:11
Reviewer Update
I am currently seated at Standard Bank – The Glen branch seeking assistance with an account that has been disabled since October.
Despite having fully comp**** with all requests and submitted all required documentation, this matter remains unresolved. Branch staff themselves have expressed concern regarding the lack of service and the apparent breakdown in internal communication.
Today, a ***** Department representative, Cindy, advised that I would receive a call within 10 minutes. It has now been over 30 minutes with no contact. This continues a pattern of missed commitments and inadequate follow-through.
I was further informed that the individual who initiated the account hold refused to engage with an in-house colleague, which is unacceptable and indicative of serious operational failure.
This prolonged inaction has caused significant disruption to my financial affairs and placed my professional credibility at risk. There is no reasonable justification for an account to remain disabled for this length of time without resolution or a clear explanation.
This prolonged inaction has caused significant disruption to my financial affairs and placed my professional credibility at risk. There is no reasonable justification for an account to remain disabled for this length of time without resolution or a clear explanation.
I hereby request immediate escalation and intervention, including:
- Written confirmation of who authorised the account hold
- A clear explanation for the delay since October
- Specific actions being taken to resolve this matter today