A waste of time!!!

A SIMPLE thing, like just changing your OTP channel with Standard Bank, is a nightmare! This is something that should be SIMPLE enough to do over the phone. Pulling teeth must be easier than this, right Standard Bank, but no! Instead, I now have to go into the branch to amend the OTP channel changed! What happened to Simpler, Better, Faster!!! Clearly you guys are out to make my life more difficult than anything else. Honestly, I have complained about this prior to this complaint, but still, if I can verify that this is my account, why not give me the option to amend it for one day!!!!!! Honestly, this is ridiculous!!!