A VERY VERY BAD Service Experience from a bank that claims to be #1

Standard Bank Service Call Centre Service(Dumisane the agent) Combined with the Nicol Way Branch, are ***********. to change my number for getting OTP, I was send from pillar to post, first the branch said they did it, and now I am calling I am being sent back to the branch with *********** service assistants whom I have 3 interactions.

The standard Bank Service is Poor, very Poor and the people do not seem to know why they do the things they do and before you understand or get assistance from the you must speak to 6 people first only for the 7th person to ******* the information or bizarre advice you were offered by the previous service rep.