JP
JOANIE P

1 reviews | Active since Apr 2012

09 Mar 2023, 18:16

A VERY FRUSTRATING BANK IMPOSSIBLE TO MAKE URGENT PAYMENTS WITH THEIR RED TAPE

When trying to make an urgent payment and this is the SECOND time, I get refused to do so and a red flag shows me to link my profile to my app. I did all of that that 4 WEEKS ago to prevent this stupidity and for this bank to prevent me to make urgent payments. I haven't had a problem for 4 weeks and when trying to make a really urgent payment it's asking me yet again to go through that very long process of DIDGEME again, the same nonsense over again!!!! It is so easy to get into the app, 5 digits is all you need but to do online banking on my PC I have to go through a very long security check now does that make sense or not ???? I am definitely closing my account as I cannot battle like this when trying to do urgent payments every time. Enough is enough

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Replies (1)
Standard Bank
Standard Bank's reply10 Mar 2023, 07:26
Official
Good Day Joanie

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards
Standard Bank Help Centre 
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