1 reviews | Active since Sept 2016
A useless bank who cannot get it right
This bank is useless. I really dont know why I have remained a customer for 30 years. I opened a Fixed Term Account on 31 July 2020 online. The account appears in my online bank profile but I never received a contract. When I phoned today, I was told that I was SUPPOSED to have a contract emailed to me but because I opened the account online there is nothing they can do now. If your online facility does not work, why do you offer it. I demand that this account be cancelled forthwith and my funds returned. I will invest it elsewhere. All branches in my area were closed due to COVID at the time. I am so tired of ZERO service we get in South Africa. Please close that account immediately. I have placed my identity number in the appropriate place.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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