A totally pathetic level of service!

I just tried to access me internet banking via my laptop, I entered the usual data and I was asked to enter an OTP sent to my phone which I did. I was then further asked to give a card number of any card linked to my accounts as well as a pin number. No since the very banal music and irritating voice which I have just sat listening to for 18 minutes repeatedly says the bank will never ask for a PIN number, this is in direct contradiction to what I am being asked. Secondly both of the telephone operators that I dealt with were extremely rude, the one just transfers me when I am talking to him and the second doesn't listen. I asked to get put through to her manager and waited on the phone for about 18 minutes before my patience ran out. This is not the kind of service that I expect from a banking organisation I have been with for many years. So the costs of 18 minutes on the phone must be significant and the mental anguish of having to listen to endless muzac and banal messages telling me exactly what not to do which is in direct contradiction to the request on my internet log in attempts has to be considerable.

I do not have any banking apps on my phone. I have recently been into the bank to verify my details (Campus Square in Johannesburg) as I was requested to do. What this is making me re-consider ir reverting to my other bank for dealing with my banking issues and closing my three accounts with Standard Bank. I will also suggest to my wife that she does the same and she has considerable assets lodged with your bank.

Your service is pathetic at best and shoddy in the extreme.