A terrible bank, worst bank in SA

Item: Standard Bank
Rating: 1
Author: Riccardo G

You are completely ***********! You have somehow stuffed up my credit card and now I cannot pay for anything online. I spent an hour calling your call centre to try and resolve this issue, on for a pathetic excuse of "oh our I.T. department is looking at it"?!??! Are you having a ****** laugh!!!

Now I am stuck with no way to pay for purchases. useless, absolutely useless.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

13 Mar 2021, 00:59

Hello Riccardo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply13 Mar 2021, 00:59

Official

Hello Riccardo

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Riccardo G's updateReviewer Update

13 Mar 2021, 17:27

Another pointless and automated apology. Has the issue been resolved?... NO, I still can't use my card to pay for anything online.
..."this will be addressed as a matter of urgency"... what utter lies!
Stuff your apologies, I demand a resolution to the issue, you *********** fools.

How ****ing long is this going to take to fix?!?!

Riccardo G's update13 Mar 2021, 17:27

Reviewer Update