mm
22 Jul 2019, 01:57

A substantial amount of ***** on all 3 of my accounts, amounting to a big sum of money, manager at branch refuses to see me...

I have found many discrepancies on all three of my Standard bank accounts, which amount to a substantial amount, I had approached your bank to investigate the matter, they asked for 6 months to investigate the matter. An employee was involved and has since been fired, however I am yet to be contacted by the bank with regards to the big sum of missing money. I went back to the branch to speak to the manager, but he refused to see me and forced me to speak to another employee. Six months have long passed and nobody wants to help me...

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Replies (1)
Standard Bank
Standard Bank's reply22 Jul 2019, 03:19
Official
Hello Melissa 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Muhammed Asvat 
Complaint Resolution Centre
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*** (fax)
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