A so called payment holiday...

I have been a customer of Standard Bank since the mid 2000's as my primary bank account is with you. Up to this point I have never had an issue and most recently moved my car finance to Standard Bank. In January 2022, I arranged a payment holiday on my personal lending account due to personal reasons which was discussed with the debt relief centre and on 11 January 2022 my request was accepted and I received confirmation from Samantha Sirkhot and Elizabeth Kwapeng was instructed to commence debit orders again in April 2022. Since about mid February I have been harrassed by the persobal lending collections team calling from ***, I receive about 7-10 calls a day. Initially I did engage and discussed everything with the agent who advised that the error was on the system and she would correct it and leave a not to stop calling me. The calls continued and I answered a few after this but since have been rejecting because this is no error of mine. This morning I received a communication HBR Inc indicating that Standard Bank has handed me over for a payment holiday which they have approved. The service and treatment I have received has been appalling and he handing over is just the cherry on top. My current account will be moved to another bank and I will put arrangement in place to move all my other accounts I have with you to other institutions. Your incompetency in this matter is shocking and I would rather let another institution handle my financial matters.