A second chance

I'm highly dissappointed with your policies and procedures, i have app**** for debt consolidation with your debt care centre, i was told that i can apply with all my debts even though some of them are not up to date. my understanding was that the debt consolidation was made for people like me who are really financially distressed and struggle to meet debt obligations as required, i really thought your solution was a breakthrough in my life but upon applying i realised that it's not really made for someone like me. I got a decline, i was broken the way i had hope in the solution i was told that i'm being declined because i have too much external debt instead of too much debt wit standard bank, based on the possible terms that are available i believe i would have qualified if not because of the other set terms, i know the fact that i have debts is not your fault and you do not owe anyone anything, but as a financial instution i was really looking up to you to help me set things right, i got into debts because life happens, i had loss of income, my partner died and i had to step up and take up all the debts and financial responsibilities that he was helping with, in the process my house was damaged due to a storm and i wasn't financially fit to just fix it i took debts to fix it. i really hoped you can assist people like me, i was willing to oblige to any terms that may be imposed as long as i got help. what i am asking from standard bank is that to please consider people like me and what led to distress, sometimes all we need is someone who can listen and help us with consolidating even if we don't get anything fro the loan, we just want financial freedom too, we just want to sleep peacefully at night knowing that i can provide better to my kids and i can save more instead of borrowing to make ends meet, all i ever was a second chance in life.