SH
Sudan H

1 reviews | Active since Jan 2011

09 May 2018, 15:00

A Prestigious failure

I have been trying to activate my credit card (Titanium) for several months now and no joy or assistance. They have a totally useless Prestige service - when actually for every simple thing they expect you to GO TO YOUR BRANCH - that is take time off from your work to get a credit card (which by the way is bundled with a titanium package). Pathetic service - but of course businesses of this type do not actually care. Dr Hansraj

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Replies (2)
Standard Bank
Standard Bank's reply10 May 2018, 08:33
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Regards,

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 May 2018, 12:20
Official

Thank you for your posting.

We regret that you have experienced this incident.

A response has been sent to you via email in this regard.

Complaint Resolution Centre

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