IJ
Izak J
1 reviews | Active since Mar 2011
31 Oct 2023, 09:45
A pathetic excuse for a bank
I made an international payment on Sunday (I know Sunday is not a business day), but Monday just came and went. By Monday afternoon nothing was happening. I phoned but go the run around and told I should send an email to the international service desk as they don't accept phone calls any more. I did, nothing happened. I phoneed again and was told they would get to it. Nothing happened. Logged a complaint , nothing happened. Its now Tuesday, that payment has still not been done, every time I phone I get told to add more money to the account (even through there are more money than the amount required (incl commission and swift fees). This is the worst pathetic *********** bank in the world!
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
31 Oct 2023, 10:04Good Day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2023, 10:04
Official
Good Day
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
IJ
Izak J's updateReviewer Update
31 Oct 2023, 13:47It is now 13:45 and not a single thing has happened! Nothing, its now three days since I made the payment and Standard Bank has still not done a single thing about it
IJ
Izak J's update31 Oct 2023, 13:47
Reviewer Update
It is now 13:45 and not a single thing has happened! Nothing, its now three days since I made the payment and Standard Bank has still not done a single thing about it
Standard Bank's replyOfficial
31 Oct 2023, 14:54Dear Izak
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2023, 14:54
Official
Dear Izak
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
IJ
Izak J's updateReviewer Update
31 Oct 2023, 16:53Its now 5 o clock and nothing has been done, a simple payment to the US, just just needs to be authorised has taken 3 days and nothing is being done
IJ
Izak J's update31 Oct 2023, 16:53
Reviewer Update
Its now 5 o clock and nothing has been done, a simple payment to the US, just just needs to be authorised has taken 3 days and nothing is being done
Standard Bank's replyOfficial
31 Oct 2023, 18:05Dear Izak
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Oct 2023, 18:05
Official
Dear Izak
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Nov 2023, 10:35Good Day Izak
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply03 Nov 2023, 10:35
Official
Good Day Izak
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team