a not so quick and not so friendly visit to your Sandton City Branch

<p>I thought there may be a slight chance that it may be possible to order a replacement cheque card during my lunch hour- clearly i was vastly mistaken as to how much time your bank requires of your clients to get the most basic of service done. </p> <p> </p> <p>when i entered ther branch at sandton city no one acknowledged my presence nor greated me at all so i naturally did not know whether i needed to go to the enquiries or consultants- i did not have an enquiry i knew what i wanted. I had to resort to asking a stranger if he worked at the branch which is embarresing so i went to the service consultant que to find out after losing my place in the que that i needed to go to enquiries!!!! by this stage i had about 5 extra people join the que in front of me in a que of 20 people that was not moving and guess what none of your staff even cared to notice...</p> <p> </p> <p>I am totally apauled by this service and now know why so many people call you the strandered Bank as your clients are left stranded wasting their valuable time- lets not forget tht no one has contacted me to help order a replacement card as mine is expiring soon- despite me receiving an sms stating that someone has been in touch.</p> <p> </p> <p>Another major issue i have is that i have been dilligently paying off my student loan and no one has ebver contacted me to give me an update as to the progress of my loan nor thanked me for my loyalty being a cliemnt nearly my whole life- your bank makes me feel that i don even exist as a client and i would like to close off my cheque account and make arrangements for the remainder of my student loan to be paid from another banking account of a bank that actually takes care of its customers.</p> <p> </p> <p>please contact me on ***so that i can have as little to do with your bank as humanely possible thank you!</p> <p> </p>