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Mona-Lisa Galela

1 reviews | Active since Nov 2013

22 Nov 2021, 10:25

A nightmare that wont end

It is always such a mission to get things done with you guys, it is just painful to deal with you. We sold our property in January and 11 months later, the bond still reflects on our Experian. After a number of e-mails and calls requesting for our credit profiles to be updated and still nothing. Acc no, ***. This is such an inconvenience and a nightmare that wont end.

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Replies (4)
Standard Bank
Standard Bank's reply22 Nov 2021, 12:29
Official
Dear Mona-lisa G 

Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply22 Nov 2021, 15:48
Official
Dear Mona - Lisa G 

Thank you for allowing us the opportunity to look into your matter.
 
An email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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MG
Mona-Lisa Galela's update25 Nov 2021, 10:38
Reviewer Update
You sent me an e-mail confirming my details and after that you just went silent, it has been 3 days. The nightmare will just not end. What happened to the decency of just picking up the phone and assuring your customer that you are working on this.
Standard Bank
Standard Bank's reply30 Nov 2021, 16:27
Official
Dear  Mona - Lisa G 

Thank you for allowing us the opportunity to look into your matter.
 
Another email response has been sent to you today.
 
We appreciate your support and loyalty.
 
Kind regards, 
Customer Resolution Centre
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