A new level of useless...

The most useless institution by far. Standard Bank beats Joburg billing hands down, no contest at all. Since the 14th of October I have been trying to query a problem on my business account. Spoke to a hell of a lot of people. Waisted a hell of a lot of time. I get told I'm speaking to the wrong department or the person has no clue what they are talking about, oh yes and then there are the transfers to another department that never gets transferred... Or I get told “go see your business banker”. WHO AND WHERE IS MY BUSINESS BANKER???? “ummm, I’ll transfer you”… Today I get a call from "Kelly" a "courtesy call" "that is what standard bank does” I’m told, “standard bank gives their clients courtesy calls" ...That must have started today then... Kelly, you couldn't even give me my business bankers name. Kelly, today you said my business banker is a "he" and "he" is not available. But Kelly, two weeks ago my business banker was a "she"?!?!? Oh and Kelly, your parents might have forgotten to teach you but if you don't know the answer to a question then you say "I don't know" but this is normally followed by "I'll do my best to find out". You don't insult the client’s intelligence by saying "you are making it difficult for me to help you" when the client asks questions about your answer to his question. Kelly, get my business banker to call me, when he…or she???? is not too busy to talk to a client, and Kelly, I’m sick and tired of your damn security questions. NO MORE!!!!!!