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debbielucyrobertson D

1 reviews | Active since Feb 2017

28 Mar 2017, 10:53

A MONTH later and still no help with unauthorised debit order!

<p>On March 1st I wrote this review on HelloPeter after being debited for insurance I didn't sign up for, and that Standard Bank has refused to stop for me, until we figure out which insurance it is, for months.</p> <p> </p> <p>https://www.hellopeter.com/standard-bank/reviews/unauthorised-debiting-of-my-account-unable-or-unwilling-to-stop-this-*******-standard-bank-insurance-debit-order- ********** </p> <p> </p> <p>I was assured this would be resolved. A MONTH later and still nothing? This debit order is just going to keep going off! I didn't sign up for it, it is being done *******ly, and Standard Bank is doing nothing to stop it. It's a Standard Bank insurance debit order. Which means Standard Bank has not only committed ***** by signing me up for it, but are continuing to do so by debiting me and not resolving the matter. I am left no choice by to contact the media (I have already contacted News24 with this story, as other customers need to know they too are at risk of being *******ly debited by you) and the banking ombudsman.</p> <p> </p> <p>What else am I supposed to do when you keep debiting me for something I didn't sign up for, and won't stop it and refund me? I think it's time I move to Capitec.</p> <p> </p> <p>My service request number is ********** 901.</p>

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Replies (1)
Standard Bank
Standard Bank's reply29 Mar 2017, 08:45
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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