1 reviews | Active since Sept 2015
A Month From Hell...Standard Bank..Helping you move backward!!!
Standard Bank SA has honestly given me hell in the past 5 weeks. Every week since I have opened up an account has been a week from hell. I cannot relax because I am thinking something new will happen. Week01-Opened account, explained that I will be paid from Mauritius. Was asked to bring supporting documents...done. 2 days later, salary gets transferred into new account. Next day my account is blocked for a week because I was being investigated for *****? Week 02. Account Unblocked..no explanation or apology...following day, card is blocked. Took 5 days to unblock it & get a new one. Week 03/04. New card is blocked because apparently I reported it ******. Week 04. New card.Money comes out of my account, I call immediately to reverse it, they say 2 working days. 5 days later I call to find out why the money is not back into my account "Oh sorry ma'm, we accidentally put the date for the 28th of January 2019"..Why? "We don't know".
Absolute hell!!! Will never ever recommend this bank to anyone. My collegaues who have just moved into the country have been fortunate enough to experience this hell and have thankfully gone with other banks. I am looking forward to cutting my loses with Standard Bank.
What's my next? Closing down this account and moving forward.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***