A month and Standard Bank has still not activated my credit card protection policy despite a review on this platform a month ago. Standard Bank's slogan should not be Moving Forward but instead Moving Backwards!

My complaint from last month regarding my credit card has still not been addressed!!!! I sent a review last month on this platform as my prestige banker and the credit card department were not responding to my communications yet I was receiving threatening emails. I NEED to know, 1. why my credit card balance does not reflect all the payments. 2. why my credit card protection policy is not being used during the pandemic as my practice has suffered tremendously due to covid-19. No one at Standard Bank has contacted me directly regarding the above yet I receive communication stating that my credit record is negatively impacted due to nonpayment when I HAVE a credit card protection policy in place for uncertain times like these. Standard Bank insisted on putting me on a payment holiday but could not inform me what the T's and C's are and are REFUSING to assist with my protection policy which I have faithfully paid since having a credit card. I am at my wits end with the PATHETIC service or actually LACK of SERVICE received from this institution. They are going against the President's plea for financial institutions to assist even though I HAVE MADE PROVISION for times like these. I have been in contact with Danielle Wilson, Terusha Govender and Xavier Classie who could not assist me except send a statement which I can download directly from the internet. DISGRACEFUL!