A mission to pay up close account

Last week i spent time in the branch, queued at customer service then was directed to a phone and spoke to Card division. <br> <br> Firstly i couldn't be helped because i have a \FICA\" block, then was transferred to FICA. They unblocked then i had to dial Card again. Finally i got a settlement figure. I was advised that i had two options to close which is ATM or branch deposit. It was highlighted that if i make a Deposit at tellers i would be charged. In my mind i was wondering what was the point in been given a settlement figure.Nevertheless i went to draw and attempted to deposit at two ATM's and had the \"invalid account error\".<br> <br> I came into the branch and a consultant said that its because its a Credit Card and one said that i should proceed to make a deposit. At this point i was furious, made the deposit and called Card division. The agent i spoke to firstly couldn't understand my frustration. I then asked for the team leader Caswell Vaughn who promised to call me back on monday to resolve this. Its now Tuesday and no call. This feels like a ploy for me to keep the account open, not the mention the ridiculous service fees and interest.<br> "