A mission to cancel a debit order and holding on for a total of 30 minutes then cut off!

A simple request to cancel a debit order is such a mission when dealing with Standard Bank. I requested this morning to cancel a debit order of R150 of "SAVE SA". After being passed on from person to person and holding on for another 15 minutes, then eventually when speaking to the right consultant, then going through all the security questions and explaining your request, giving every detail, you are told that they are busy with your request, to please hold on and "it won't take long..." then I was placed on hold for another 15 minutes... and then they have the ordacity to put down the phone on me after wasting all my airtime. Ridiculous! I think I should rather move my account to FNB, all my friends seem so much happier with their service! I am requesting Standard Bank to call me and have this sorted with immediate effect!