A Loyal Standard Bank client of 20 years and unable to get service to resolve problems

<p>I have been a very loyal client of Standard Bank for the past 20 years. In fact because I am a Prestage Client with a Personal Account and Gold Credit Card - and a good rating I decided to keep all my eggs in one basket and opened a Business Account, Marketlink Account as well as a Business Credit Card in 2010. A total of 5 accounts with Standard Bank. My branch is Bayside. I was tempted to move some of the business but stayed because I had build up a very good credit record.</p> <p>My first Business banker was Marinda - so far so good. When she retired I had some hiccups and then I was assigned an excellent business banker - Lwandiso Cetyiwe who was excellent and helpfull. Sadly for me and great for him he was promoted. I had a variety of issues to be resolved and went into the bank. I was told who my new business banker was and waited patiently ( for close to 1 hour 30 minutes) for him to finish with a client.</p> <p>He was very young and inexperience and disappeared to the bank to ask for assistance ( which is okay - we all have to learn). He simply told me that despite the fact that the bank made the mistakes I will still have to pay feesto get back dated statements. I told him politely but firmly that I have already paid my banking fees and will not pay again for errors made by the bank and would like to speak to the branch manager. At first he did not want to take me to someone. I eventially spoke to the lady (second in charge) who told me that she will get the branch manager to contact me and assist me with my problems I had encountered. It is 2 weeks today and I have not heard back from the bank with any offer of assistance by an experienced person.</p> <p>To add insult to injury both the inexperience business banker and a subsequent qualified person tried to recitify the address mistake made by Standard Bank Card Division -who decided a couple of months ago to assign an address to me, to a place in Gauteng I have never even visited!!!!!! When I emailed Card Division they told me that I have to go into a branch to have this rectified. Even though it was 'rectified' it in the branch I still received an electronic statement from Card Division a week later with a Gauteng INCORRECT ADDRESS.!!!!!! I was subsequently informed via email by a Bayside bank employee that the Card Division says it does not matter whether my address is correct or not - as they are now sending mystatements via email.!!!!! I have never heard something so ubsurd!!!!!!! They can change my address without my consent and now it is impossible to change it back to my legitimate address.</p> <p>The second part of my problem: I was not receiving bank statements and when I write to the email provided I would not get a response but I would get a change in how my statements are sent to me. For instance I wrote to the Prestige Banker detail provided advising them that I dont receive my statements via email and could they send it to me. No response and then I started getting it via snail mail sporadicly.</p> <p>I now have certain backdated statements - that I would like for Tax purpose records and do not know who in Standard Bank I can turn to , to get some assistance. </p> <p> </p> <p>I provide a service to my clients and sometimes my clients are positively impressed and asstounding by the extra mile I would go for them.</p> <p>I am saddened that I am not able to find anyone in the bank that I have been so passionately proud of to resolve my queries. I was such a great Brand Ambassador for the Bank with No Service..................</p>