LM
LOUISE M

1 reviews | Active since Apr 2013

09 Nov 2015, 16:39

A LAW UNTO THEMSELVES

PAID MY DEPOSIT FOR NEW VEHICLE TO DEALERSHIP AT LUNCH TIME ON SUNDAY 8 NOVEMBER - AMOUNT DEDUCTED FROM MY ACCOUNT IMMEDIATELY - RECEIVED SMS TO CONFIRM PAYMENT TO DEALERSHIP. AT 16H40 ON MONDAY 9 NOVEMBER DEALERSHIP STILL HAS NOT RECEIVED THE DEPOSIT. THIS WAS PAID FROM A STANDARD BANK ACCOUNT TO ANOTHER STANDARD BANK ACCOUNT. STATEMENT SHOWS PAYMENT DATE AS 9/11/15 ALTHOUGH PAYMENT HISTORY SHOWS 8/11/15. 3 PHONE CALLS LATER TO FIND OUT WHERE THE MONEY IS - STILL NO ANSWERS AND NO RETURNED CALLS FROM SHERWIN. VERY UNHELPFUL. AND WHAT CAN I SAY I STILL DON'T HAVE MY NEW VEHICLE THANKS TO STANDARD BANK - THEY ARE A LAW UNTO THEMSELVES!!!<br>

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Replies (1)
Standard Bank
Standard Bank's reply11 Nov 2015, 06:34
Official
Hello louisemorris,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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