A grieved How Freud/**** case was handled, no communication/feedback, Promises made

After I wrote to Hellopeter on the 01/01/2023, some one from Standard Bank (Social media people) called me on the day. She advised me to send all the documents, that I had send through and she will revert to me on Wednesday as on Tuesday she will not be working and the department (Freud) will call me. I was ****med on the 26/05/2022, I reported the matter to the Bank ±2, if my memory serves me well, I have never used the kind of money from the Credit Card that was issued by Standardbank, No one alerted me from the Freud/ Risk department to ensure if the right person doing all the transactions, all the years my card has never been cleared for any transactions I have made, it always hangs. to cut the this matter. I called the bank so many times send email went to the bank this took a toll on already ailing health,( I here this case was closed in June 2022) I was not notified I was calling, sending email, setting at the bank for hours) only to be informed in August) that they found nothing wrong on their side. I have declared how this has affected me and my daughter and being unemployed and about my health(I need to get meds monthly to Cope), November 2022 I was offered a SETTLEMENT with not explanation what It was? I ask about the interest No One came back to me.( I was under so much pressure to see this matter resolved and by signing the settlement) I was under the impressing by signing I will be only liable to what the amount I'm responsible for. BUT NO I still have to pay What I owed and the outstanding from the ****med money, And I don't have to tell any one about this. Because incense they are doing me a favour for this settlement. right now the interest is compounding, the collections department call daily, the arrangements I make fall on deaf ears, I have now been handed-over to their lawyers, I send all the required documents, to all department, spoke from one person to the next, emails calls, gone to the bank, no one wanted to hear or still not willing to hear my case.