1 reviews | Active since Apr 2022
A Great Injustice and Disservice
I wouldn't advise getting Standard Bank if are under the age of 30, because everything they tell you is a lie. The MyMo benefits are a complete lie you get charged for every transaction (online, airtime, electricity, card swipes, cashback, deposit, withdrawal, pos, lotto, Steam vouchers, Spotify vouchers, PS vouchers, data and most importantly watch out for the devil named Honoring Fees) you make, you don't get a standard bank sim card, you also get charged R8 for any withdrawal that is under R100 (not a R1000), you get charged R25 for Ucount (where you must shop in exclusive stores to get points, which is really for people with money and not the everyday person) and the worst of it all you cant access online banking.
I've tried to sort 1 of the many issues I have with standard bank and that's the online banking. Since February 2020 I've went to multiple branches from Klipfontein in Mpumalanga to Benoni branch in Gauteng, no valuable answer from standard bank. All they say is their favorite quote, "Making sure that you receive quick and easy feedback is what makes us tick! Our team is already working hard to get you the help or information that you need, so you’ll hear from us within 24 hours!" or "Thank you for bringing your concerns to our attention. Your concerns have been escalated to our management team".
Even as I speak now the last email I sent them was a 7 days ago about how can they authorize debit orders from Insurances I haven't even subscribed to and it proves just how easy it is to **** people using debit orders via this inconsistent bank but hey Standard bank works like the Government, "*******ion is paid by the poor" and to standard bank "the biggest disease is *******ion. the vaccine is transparency". If this company cares it would but they don't.
Standard bank doesn't follow the Communication 38 of 2020 issued by the FSCA and Conduct Standard 3 of 2020 for Banks which clearly states that follow the six Treating Customers Fairly (TCF) which standard requirements by all banks. In one word, ***********. They shouldn't even bother leaving a comment in the comment section because I know for a fact they wont answer to a customer personally what's wrong.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
