MC
Melusi C
1 reviews | Active since Jun 2018
29 Dec 2021, 08:42
A Double Crossover
On the 10th of December 2021 I did an advance payment on my home loan and called in for it to be captured and that normal debits should be stopped for the 25th December, I will call in Jan to reinstate.
To my surprise they tried to debit me again yesterday for the home loan. II am really disappointed by this because I had to call many times for them to just help me with advance payments. Now I have a negative charge on my card for non-payment.
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Replies (1)
Standard Bank's replyOfficial
29 Dec 2021, 08:53Dear Melusi C
Thank you for posting your comments.
Please accept our sincere apologies for the delayed response.
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
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***
Thank you for posting your comments.
Please accept our sincere apologies for the delayed response.
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply29 Dec 2021, 08:53
Official
Dear Melusi C
Thank you for posting your comments.
Please accept our sincere apologies for the delayed response.
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Please accept our sincere apologies for the delayed response.
Kindly be advised that we are looking into your matter and feedback will be provided shortly.
Kind regards
Complaint Resolution Centre
***
***
Best regards,