A DIP IN SERVICE LEVELS

22/02/2016 -The service levels at Standard Bank Glenwood is a cause for concern.The staff is extremely slow. I waited 40 min with 7 other individuals in the queue to make a cash deposit, only 2 tellers were available. Even with the assistance of the bulk teller the queue moved slower than a snail. Finally that was done, now to cross over for help with a stop order. ANOTHER long queue but this needs to be done so l wait, 30 minutes later l decide to stretch my legs, so l tell the person behind me to reserve my space, tired of standing, l sit near a service consultants desk as the waiting area next to her was clear of customers,naturally she thinks lm awaiting her assistance. She asks if my name was on the list to see her l said no, however l ask if she is able to assist me with a stop order she says No. So l continue to wait, the bank closes, a few enquiries desk consultants dissappear, lm still waiting for assistance. Did l mention that during this entire duration of waiting, my 16 month old daughter was waiting with me (not very patiently). Now that everyone was rushing home, the very same consultant that said she could not help we with a stop order \suddenly\" is able to help me!!"