A credit to Standard Bank

If only all your employees, particularly your useless untrained call centre employees were as professional and willing to go the extra mile in customer service as Melissa is. The absolute horror I experienced at your call centres continued ineptness and misinformation while going through the application process for my readvance for a whole month was truly alleviated by my interaction with Melissa. No action, follow up, email, call, feedback, pushing the persons concerned was too much for her to do. She is a credit to your organisation!