CK
Cindi K

1 reviews | Active since Aug 2016

29 Jan 2024, 15:08

A circus of note!

If you want peace of mind and assistance, please DO NOT BANK WITH STANDARD BANK. I've been to the bank twice in Eastgate. Their wait time is no less than 2.5 hours. Also nobody know what is what. At the branch they tell you to call the call center and the call centre tells you the service is done at the branch. When the call centre asks to speak to one of the people at the branch, consultants are busy and the branch manager is unknown. Or they will bluff you and say someone will call you to make an appointment and months later nobody does. I do not remember a time where i was given service, i have to always fight and get apologies. I DO NOT WANT APOLOGIES. I WANT SERVICE

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Replies (1)
Standard Bank
Standard Bank's reply29 Jan 2024, 15:10
Official
Hi Cindi

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***