A big thumbs down for Standard Bank

After banking with Standard Bank for about 45 years, I am this close to closing my account and encouraging all members of my family to do likewise. As I'm going overseas shortly, I need to use my card over there. Usually a quick and painless process, but this time there was a glitch on the App. The toggle button to enable this was greyed out. Days and many, many hours spent on "chats" with the message centre proved merely a waste of my very precious time and catastrophic for my blood pressue. It was clear that not one of the many, many agents I spoke with had absolutely no idea how to resolve the problem. Despite my begging to be given a contact in the tech department, when they hit the wall they just abruptly ended the chat and disappeared into the ethernet. Or the chat "timed" out. And I had to repeat the same problem over and over again to the next agent who stepped in. Never mind Standard Bank, I resolved the issue myself. Just so you know, don't treat 65 year olds like idiots. With age comes a great deal of wisdom and sometimes a great deal of clout.