JW
Jay W

1 reviews | Active since Nov 2018

19 Apr 2021, 06:47

A below standard bank we are simple minded, you better watch out, faster charges

Standard Bank. A bank that cant even call themselves just standard. I had vehicle finance with them. When selling my car to a friend to take over the payments, I needed a settlement amount letter, after 3 weeks, over 30 calls (you never get through or the line gets cut) and numerous letters to the complaints department, I had my friend also try and she too experienced the same.

ABSA Bank who assisted with the deal for my friend completed everythinb for us.

Standard bank after 1 and a half months is still sending me emails from the complaints departments promising a investigation and response, I still dont even have a settlement letter, can you believe that. I bank with FNB, thank goodness. They dont ever get back to you, break their promises and you just cant get anything done My friend experienced the same issue My wife banks with standard bank and she is trying to resolve a one time pin for internet banking, well thats been 3 weeks later and no resolve and she keeps going in circles, she is almost in tears she is so fustrated, I asked her why the hell do you bank with these *****s who cant do the tiniest things, well she will try cancell from them, again - good luck. Standard bank, please dont call me or try resolve this matter - because you wont - you are beyond *********** - this email / letter is to warn any others of falling into the trap of standard bank, simpler, better, faster. I think your payoff line should be: A below standard bank, payoff line we are simple minded, you better watch out, faster charges what a balony bank you are, i hope you loose every customer you have and close down, useless place I cant call a bank run by idiots

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Replies (1)
Standard Bank
Standard Bank's reply19 Apr 2021, 16:08
Official
Dear Jay Whall

Thank you for posting your comment. 
  
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
  
We apologize for the inconvenience and undue frustration, this has caused.  
  
We greatly appreciate your continued support  
  
Kind regards 
  
Complaint Resolution Centre
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