A BANK WHO DONT HAVE RECORDS-FICA DOCUMENTS

In all my 9 years and then some as a client, I am safe to say that this is the last for me with Standard Bank they have no standards and no customer service ethics or anyway in which to assist clients. All you get is I am sorry, I can't help and wait for it someone never did their job or even better they DO NOT CARE. My sons account has now been frozen so now with no way to access money for him, I get told that they need FICA documents (ID, proof of addres and a letter signed by myself etc..to say I am his guardian as well as a birth certificate), now bearing in mind that this has not changed since I opened the damn account, so now because someone has decided at SB's supposed \Head Office"that the documents I submitted originally are now no longer on their system it is now my problem and I can't access funds because of Standard Banks incompetence and poor lack of communication with customers"