A Bank to stay away from

I've never experienced such frustrations as I did today with this bank. First of all, I am struggling to get proof of payment from my internet banking and decided to walk into Midrand branch where the first guy that I asked was not even willing to hear me out. I had to ask him for their computer so I could log on to my account which he showed me where to go. I still couldn't retrieve my proof of payment and I went to a lady named Mpho at the help desk, thanks Mpho, you were very helpful. We called the internet banking line and I spoke to Tshepo. He tried to assist but couldn't. He ended up telling me to ask the branch to give me my statement for the day payment was made as my statement shows that I made a purchase and not a payment. How do I receive an SMS saying payment was made and my statement says purchase? The system that I was paying is the same as Home Affairs, which should reflect as payment and not purchase. Standard Bank's system needs to talk to each other and not complicate our lives. I also have a personal banker who has never made contact with me. I have to keep asking who this person is and no one is willing to give me his contact details instead I'm told yo visit Mall Of Africa and I'll find him there. What a shame. I should thank this bank for making my banking journey a horrible one. Kgahlego