M
Mark

1 reviews | Active since May 2023

13 Jul 2024, 11:35

A bank that listens

Subsequent to my review , Standard Bank and their Card ***** Dept have taken great trouble to communicate, listen to my issues They took the time to take into consideration my longstanding record with the bank , the fact that these *****sters posing as bank are extremely slick with the info they had - and despite the fact that I am one of those elderly persons who was stupid enough to fall into their trap and give out OTP numbers - they have reviewed case fairly and done a very fair goodwill settlement. This shows that although they are a huge organization- if one works through the right channels , they are still able to provide excellent service to their clients

I will definitely recommend them and I will never share OTPs or this kind of info again

Appreciate

0
Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2024, 11:37
Official
Dear Mark,

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. 

It means the world to us and to our entire team! 

We look forward to serving you again soon!

Kindest regards
Standard Bank Hello Peter Team 
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