A bank that is not Moving Forward at all!

Early this year I changed my phone number. I was able to update my number across all my accounts and online profiles. When it came to Standard bank, I found that I could not update my number on the app(first disappointment). I then proceeded to call the bank so I can make this change and was told I will need to physically visit a branch to update my number(second disappointment).

Eventually I made time to go visit the Northgate branch. Malele Reabetsoe, the universal banker who assisted me, confirmed that they had updated my number and that the OTP change takes some time to be changed but will also be changed. Today I was doing some banking on my app and an OTP number was required and I saw that it was sent to my old number which I was under the belief that it was successfully updated. As I am writing this review I have been on hold for the last 20 minutes with the bank to try get this resolved. I am being told that I should go to the bank to fill out an OTP form.

For a bank claims to be "Moving Forward" it seems it is still operating in the early 2000s. In this advanced digital age with advanced security it is hard to grasp why such a prominent bank cannot build in a functionality on their online banking platforms that would allow their clients to update their personal information.

What a let down.