A BANK FULL OF LIES! WHY DID YOU CANCEL MY POLICY? WHERE IS MY MONEY?

I HAVE HAD ABSOLUTELY ENOUGH OF STANDARD BANK AND THEIR CONSULTANTS. If I could rate this a 0/5 I definitely would. On the 23.08.2019, I paid up my STD credit card and called into the contact center. I ask the agent to cancel the card, he advised me that I will have to call in on Saturday as it was not reflecting.

I called the contact center on the 26.08.2019 to request for my card to be cancelled as I'd given more than enough time for the monies to reflect. I spoke to FAITH MAKUNAMISHA(8:25am) who explained that I owed STD a R10.00. To my surprise I disagreed as I believe I had overpaid. I asked her to get a second opinion if she is correct however she transferred me to MARILYN (8:30) from the retention department who was POSSIBLY THE WORST CONSULTANT I HAD EVER SPOKEN TO IN MY LIFE. She was rude, did not give me a chance to speak and just outright ****y. She could not give me an explanation but was rather interest in insulting me. I requested she transfer me to a manager. I then spoke to MILL LUDERWYT, who was the supposed Team Leader in the retention department (Pffft). If bad leading s****s was a person, it was her. She, just like her agent was ****y and the call started on a bad note. She then had the audacity to drop the line on me.

I then called again we are now at (8:56), I spoke to NLUNTANDO who I requested transfer me to her manager, she transferred me to SHANANE, a Team Leader in retention, I began my story again to simply get an explanation to why I owe STD money and why they will not be paying back my overpayment. This team leader dropped the line on me too. I was calling from a landline so this is too coincidental that TWO TEAM LEADERS calls had magically dropped.

It is now (9:10), I call BACK to the call center. I then speak to SAVELO, I was so angry that I was spending so much time on the phone, I asked her to put me through to her team leader. She then transferred me to SINDESO (a team leader in transactional banking) She was actually the FIRST person who was polite and eager to want to help even though she couldnt because she was from a different department. I asked her to please get her manager to contact me which NEVER HAPPENED. She put me again through to MILL (the horrible team leader), who then gave me assurance that her manager SARAH would contact me. And take a guess, THIS ALSO DIDNT HAPPEN.

I called AGAIN 4:09, spoke to MILL again to find out when her manager will be calling me. ONCE AGAIN, she had a lame excuse. Honestly she needs some training.

I check STD account on the app and see that my entire R12 200.00 is GONE. I then receive am email from the first agent FAITH MAKUNAMISHA to say she has cancelled my credit card! I did not give consent to do that, as I still wanted to know WHY I WONT BE GETTING MY OVER PAYMENT BACK AND WHY I OWN STD MONEY. So why did she go and cancel the policy!?

Nevertheless I decided to email, instagram, facebook,Twitter and web standard bank to get some assistance. I sent a total of about 15 responses all over - I ONLY GOT 2 PHONE CALLS AND 1 EMAIL AND 1 FB REPLY. I Explained my story each time.

I spoke to XAVIER CLASSIE (A supposed ESCALATION CONSULTANT) on the 27.08.19 who said he will contact me to sort my query out however today I rather receive a mail from him to say I owe standard bank now R245.00! I emailed him to contact me yet he still hasn't. How can I OWE YOU, when I overpaid by over a thousand rand!

THIS IS PATHETIC. STANDARD BANK IS PATHETIC. Your employees are ***** who makes EMPTY PROMISES. When is someone going to explain to me WHAT IS GOING ON!!