A BANK FROM HELL!!!!!!!!

Item: Standard Bank
Rating: 1

im pretty sure these guys who are dealing with complaints in these companies specifically "Banks", by now know how to handle a complaint laid via hellopeter or internally. With standard bank if you log a complaint via hellopeter you will be bombarded with nice working making you ease up thinking its all good next thing you know, no follow ups, no call backs. I lost count on how many times i logged complaints with standard bank about one thing. Last friday on the 23 April 2021 i ended calling this fly by night bank and asked to be transferred to the complaints department, the guy who assisted sounded like he just got off bed and couldn't wait for me to hang up so he can go back to sleep. Long story short, he took my contact details and told me the branch manager where a consultant closed my account without my knowledge would contact me. Still waiting *sippin tea*

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Standard Bank's replyOfficial

27 Apr 2021, 02:14

Hello Tsu, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:14

Official