A BAD experience changed into a GREAT experience.

Today 8 February 2022 I went to Standard Bank to make a deposit inside the branch. Yesterday I had tried to make a deposit outside at the ATM and I did not succeed as the ATM was giving me an error message. So today I had to go to a different branch, which had tellers who were working inside because as at the ATM I was not winning at all. I went to Standard Bank in Alexandra at the Plaza. When I got to the branch, there was a guy who was writing people down as to what they came to do in the branch. I then went inside the branch and gave the Teller my piece of paper with details and the money I was depositing. As soon as she was done doing whatever she was doing on her computer she read my paper and told me I should deposit outside. I told her I was at a branch at the mall, Alex mall at the ATM and it gave me an error message. I told her to just do it inside as I'm tired of running up and down and the ATM gave me an error message. She told me she can not assist me as the system doesn't work. To my surprise! How can the system not work when coming to this transaction.

I went outside to try again the same deposit and it still gave me an error message. There was a lady standing there called Ms Norah standard Bank employee, as frustrated and angry I was I called her to tell her to talk to her teller as she doesn't believe when I say the ATM is giving my problems and error messages. I must say she did a stellar job in calming me down and explaining to me what I should do. She told me instead of using the account number for the business, I press business directory and enter the companies name and choose which option. I believe the Teller failed to explain such a simple thing to me ,but just gave me an excuse that her system doesn't work. Ms Norah helped me with both my transactions with patience and a happy smile. Ms Norah was then able to explain to me which types of transactions are done inside the branch, which again the Teller failed to tell me. This review was gonna be a bad one, but Ms Norah from Alexandra Plaza managed to change the whole thing and make it a pleasant experience which started off bad. I'm extremely disappointed in Teller number 3/2 not sure of the numbers, but Ms Norah knows which one I'm talking about.The Teller was unable to explain to me and try to understand where I was coming from. I believe if she gave herself a second to hear me out, she was gonna be able to advise better.Ms Norah did a wonderful job and definitely restored my faith back into my bank and believing in that they are the best. I would love to give her more stars for all the patience and up and down she did for me and helping me complete my transactions since yesterday I was unable. Well done. May she be recognised in the branch for all her efforts.