TC
Thomas C

1 reviews | Active since Apr 2020

22 Dec 2020, 18:14

A Bad Day at the Bank

Today I made a payment using online banking. A short while later I logged in again to make sure it was done and it was fine. Later I tried to login again. After three failures my account was blocked and I was told to visit my branch. At the branch there was a social distance queue. The last person in the queue kindly offered me her place in the line. A bank person controlled the queue and sprayed my hands. I told her I was nearly 92 years old and there was a provision for the elderly to have a preference. She played dumb and moved on. The person in front of me kindly offered his place in the queue and as there had been an incident at the front. I declined and thanked him. We chatted and I noticed his face mask was below his nose and asked him to cover it as he had moved closer to me. He said it was "too hot" and made a up/down gesture leaving the nose uncovered. I tried to move away but not possible. Eventually I got into the bank and played musical chairs for 45 minutes. Finally I was attended too by a very efficient person and my problem was solved in fifteen minutes. (I asked for his name - "****". Oh I said "****" - he said yes.) I headed for the exit, a revolving door. The spray person did a squirt at my hands and I said now the much handled door has not been cleaned. He said just use your elbow to get out. So:- The bank login much used, was a failure after two successful ones that day. I had to drive to a public area and queue with unprotected people. There was no provision for nonagenarians at any time. A much handled unsensitized revolving door was the only option for in/out. The staff made no attempt to make sure we all wore masks, correctly.

0
Replies (1)
Standard Bank
Standard Bank's reply24 Dec 2020, 04:17
Official
Hello 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 ***