a 7 year debt review flag from standard bank under my name, costs my family our dream home

the below complaint against standard bank was launched two weeks ago. as expected it is yet to be resolved, even after my issue was escalated to the complaints management team. standard has proven not to take the needs of thier customers serious. THANK FOR A HORRIBLE SERVICE STANDARD BANK TEAM.

I wont be surprised my profile isnt flagged as a problamatic consumer, so therefore the bank wont assist me with any financial relief / credit as of the day i launched a complaint on hello peter.

can someone from standard bank management resolve this matter ASAP

standard bank declines our home loan application for a debt review flag which they have kept for 7 years the below communication has been sent through to standard bank and no response from standard bank. they have delined our home application based on a debt reveiw flag which is still showing on their systemens, even though debt busters and ncr that both myself and my wife are not under debt review. this was supposed to be have cleared by them 7 years ago, can some URGENTLYrevert back with a response.

Good Day,

Please note that it has come to our attention that Standard Bank still flagged the client under the Debt Review even though the Clearance was issued 7 years ago, and the Trans Union and Compuscan confirmed that the client is not under the Debt Review. Please update your details.

Kindly find the Clearance Certificate for the clients mentioned above and update their details with immediate effect.

I trust that the above I sin order.

Paul Itumeleng Mphambani Escalations consultant

T. +**********5 • F. +**********0 • SWITCHBOARD +**********1 • www.debtbusters.co.za

MANAGER / TEAM LEADER

Kim cummings | *********** Good morning standard bank complains team,

Trust that this mail finds you all this morning.

This is follow up mail, from the mail sent to you guys on Monday by Paul from debts busters.

Kindly confirm if you have updated your systems regarding my debt review status, which is till flagging on your end 7 years later.

URGENTLY provide feedback on the above request.

Thank you.

Warm Regards.

Patrick Riba

**********

Good morning Mfanafuthi,

It has been 3 days since you informed me that my query has been escalated to the management team.

As anticipated there hasn’t been feedback from standard bank.

It is highly frustrated we as customers / consumers we have to resort hello peter for our complaints the resolved.

Can someone please resolve this matter URGENTLY

Thank you.

Warm Regards.

Patrick Riba

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