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Alexander D

1 reviews | Active since May 2009

14 Aug 2015, 10:04

900 Rand for a bank statement .....WOW

Once again I find myself on the largest complaints media platform in the world to discuss my miscarriage in service from none other than standard bank my Prestige Banker.<br> <br> In short...<br> <br> So I decided to call into my prestige banking department yesterday to arrange an annual banking statement.<br> The lady of the phone advises me that the cost will be 50 rand for any statement beyond 6 months. I accept the charge and request the statement to be process to my email account.<br> To My Surprise later that evening my account is debited with a WHOOPING 900 rand for a fee\ call "recover of statement:. Clearly I'm in the wrong business! Pay back the money!!!!!!<br> """

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Replies (1)
Standard Bank
Standard Bank's reply17 Aug 2015, 10:52
Official
Hello Isaac,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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