90 minutes wait with non service

Imaging going to the bank just to open a new account and waiting an 90minutes! YWhen I was there yesterday, a woman complained about the long wait time. Quickly she were escourted by a consultant to a booth to be assisted. Today, th same happnend during my wait. @ ladies, one who came before me and abouther who came after me complained about the very long time they had to wait and again, they were escourted to the booths to be assisted. 1 hour hit and I was ver it asked if I needed to complain to be assisted in this bank. I went back to my seat, another 30 minuted passed and I got up and just left. This is at Standard Bank Bayside Mall in Cape Town Tableview. I have never in my life had to wait 90minutes inside a bank no matter how busy it was. This branch had less than 7 people waiting obviously all for different reasons. I am not sure how muh longer i would have waited but at 90 minutes I left.