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Leanne P

1 reviews | Active since Apr 2017

01 Mar 2018, 10:51

9 Months & Account still not closed

Good morning,

I have been having numerous amounts of problems trying to close my standard bank gold cheque account since July last year. I have been emailing and calling the call centre a dozen of times and till this day, nothing has happened even though the account still remains to be opened without any fees being deposited into it and I refuse to deposit money into it because I have had around 16 people on different occasions explaining to me that it will be closed immediately from the time that I have called them. I will attach a picture of when I've emailed customer care to do it and I'm terribly disappointed with the service that I have received.

Please can someone do something about this because I am not going to deposit R400 of my money due to standard bank employees not fulfilling their duties.

The last time that I have sent an email to customer care was on the 18th of Febuary & I honestly think on my side, I have emailed and called everyone that I could and it is not worth it trying again so I hope that I get a call from a person who can close it immediately without me having to reissue another stinking review as I have above.

The Standard Bank Customer care centre is absolutely pathetic and something needs to be done about that

0
Replies (3)
Standard Bank
Standard Bank's reply01 Mar 2018, 13:06
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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LP
Leanne P's update24 Mar 2018, 23:27
Reviewer Update
Good afternoon, After 3 weeks of continuous communication with Nkululeko Sithole who is the complaints consultant that I have been in liaison with, nothing has been done. He’s asked for a document stating the ideal times and dates when I called to close the account in December and I’ve sent that to him on the 8th of March. After that, I’ve had to follow up with him instead of him following up with me. The last email I received from him on the 14th of March stated: “Good day Leanne My apologies for the delay. I am awaiting the team to provide final feedback then I will advise accordingly.” I don’t understand what’s going on and why this account cannot be closed with the information that I have provided him, emails as well as itemized billing from work stating when I called. Please get back to me ASAP, if this keeps going on, I will take this higher or start legal procedures.
LP
Leanne P's update18 Sept 2018, 09:53
Reviewer Update
Good morning, I have received my statement from Standard bank this morning and it is resulting in me paying R2000 in fees for an account I haven’t been using. I was in liaison with Nkululeko Sithole from March 2018 and still nothing has been done!! He’s hasn’t gotten into contact with me since then and I want contact to be made ASAP because I am not paying R2000 in fees for an account that’s supposed to be closed by him!! How does your system work? Can the people who call me for opening other accounts or getting funeral plans or just to tell you what a valued customer you are know that this is what’s happening to my account? I find it really stupid for Standard Bank to keep harassing people like this and your staff is just plain down damn ***********. I’ve sent all the documentation to him and still no response? You guys aren’t serious about customer interaction at all. If you guys can’t handle a matter like this then I have no other choice then to hire a lawyer and get this **** sorted out.