GN
Gary N
1 reviews | Active since Jul 2015
03 May 2023, 09:14
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We did a payment for air tickets that didn't go thru We tried again and the transaction went thru. We then found out the transaction that didn't go thru has now got the money pending The airline released the money as they could see it was a duplicate. Standard bank say they can only refund the money in 10 days ,even tho it has been released back to Standard Bank, but, wouldn't credit our account and have to wait 10 days to get our money back
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 May 2023, 09:20Hi Gary
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply03 May 2023, 09:20
Official
Hi Gary
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
GN
Gary N's updateReviewer Update
03 May 2023, 15:39I look forward to your call as I cannot believe that we are having this drama,and we can't get our money back from Standard Bank which has also frozen our credit cards.
Ruined our holiday, and it appears that all the tele helpers have different replys
Ruined our holiday, and it appears that all the tele helpers have different replys
GN
Gary N's update03 May 2023, 15:39
Reviewer Update
I look forward to your call as I cannot believe that we are having this drama,and we can't get our money back from Standard Bank which has also frozen our credit cards.
Ruined our holiday, and it appears that all the tele helpers have different replys
Ruined our holiday, and it appears that all the tele helpers have different replys
Standard Bank's replyOfficial
03 May 2023, 15:50Good Day Gary
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
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Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 May 2023, 15:50
Official
Good Day Gary
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
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