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On Tuesday around 9 am, I received a call from the so called Standard Bank representative to increase my credit card limit, application was done and he told me how much is offered to me of which I expected the offer. Today when I follow up, was told by the first Consultant I spoke to that no application exist and no records of any credit application on the system. I phoned again, the second Consultant was rude she didn't even take my ID number to check, after mentioning to her that when I capture the increase on the App it says REFERRED. Please train your staff members to give clients best service, when she answered the call I had to say "hallo, hallo" she was silent for quite sometime. I have been a loyal client to Standard bank since it was a kid I even entrusted you guys with most prouducts. Ai, please rephrase ChatGPT said: ChatGPT Certainly! Here's a rephrased version of your message:

On Tuesday around 9 AM, I received a call from someone claiming to be a representative of Standard Bank, offering to increase my credit card limit. I proceeded with the application, and the representative confirmed the amount offered, which aligned with my expectations. However, when I followed up today, the first consultant I spoke to informed me that no application exists and there are no records of any credit application in the system.

I called again, and the second consultant was unprofessional and rude. She didn’t even ask for my ID number to look into the matter. When I mentioned that the app shows "REFERRED" for the credit limit increase, she was unresponsive. Additionally, when she answered the call, I had to say "hello, hello" multiple times as she remained silent for some time.

I have been a loyal Standard Bank customer for many years and have entrusted you with multiple products. I kindly request that you train your staff to provide better customer service, as this experience was frustrating and disappointing.