81 days NO response from Complaints Resolution Centre/ Standard bank Staff/ Call back/Managers

I'm so disappointed at the way Standard bank (home loan) is handling themselves and my issue I have with Standard Bank. I’ve called Standard Bank several times requesting assistance and feedback on what is the delay in the feedback. To top it all Standard Bank employees always promise to assist as soon as possible but they never called back, never email, never have an answer when I call, no notes on the system. Just get I will follow up with previous person ext ext ext I have emailed Standard bank customer care with my query, I have requested callbacks, I have lodged complaints, I have tried getting hold of the call center and then again I requested more callbacks. Needless to say, I have heard nothing from Standard Bank. 81 days later no response from Standard Bank I am not getting any joy from Standard Bank, I will have to take this to the Consumer Protection, the Ombud, and the South African Banking Association for further investigation.