80 Min to be helped in bank!

On Friday 9 April 2021 I went to the bank at 15:00 to get a new bank card. What according to me was suppose to be a quick trip..went on to a 80min waiting period!

Standard bank's service was pathetic! After I complaint, I am sure they let me wait for a longer period. There was another customer that also waited from 11:30, so by 15:00 when I got there, she still was not helped..also only to get a new bank card!

Since when should the customers wait so long for a simple task?

The person that I think was suppose to be a manager, was only busy looking for leads..phoning people..not ONCE did he bother to ask the customers if there is anything he can help with.

Standard bank service was one of the best banks..a few years ago..but now..it is pathetic and ridiculous slow!

Not everyone can sit for hours and hours for simple bank business..it is suppose to be painless..

And the best part is, the attitude that you get from the staff, after complaining! Then the customer is the problem!!

No madam/sir you are there to serve the public..not the other way around..the customer pays your salary if you forgot.

And I did complain with Standard bank, but up to date NOT ONE SINGLE PERSON bothered to come back to me.