8 months pregnant lady told to go stand in a long queue

standard bank please explain to me whats your protocol for pregnant ladies that has to queue My sister is 8 months bank the queue was long with her back paining ,she then decides to queue in the disable where there is chairs One of your employees tells her to go queue in a long queue with an attitude what makes her special is it because of her skin color is that what you call customer care ,is that what you call putting you customers best interest heart . We are the source of your income and profits .

I want the matter to be treated as urgency as I will put this treatment on all social media platforms