8 months later still not resolved :(

I entered into negotiations with Standard Bank at the end of October last year with regards to a bond settlement figure. After 6 months of waiting for Standard Bank to reply, we were able to reach a settlement figure. The details of which I cannot disclose here because of a non disclosure agreement signed by myself. Standard Bank where settled in full on the 17th of April this year by my attorney. We have since requested bond cancellation from Standard Bank and nearly 10 weeks later the reply is "restricted step". This is from an automated electronic system. Are we now expected to wait another 10 weeks for an electronic system to give the same reply? A lot of people need that extra couple hundred thousand rand right now to feed family and Standard Bank have lost interest in this because now that they've been paid we get to speak to a computer and this might carry on indefinitely! At least can I speak to a human being, please.