72hrs still no response or conclusion

DO NOT USE STANDARD BANK FOR ANY FINANCE QUERY OR ASSISTANCE. Been waiting for feedback and confirmation from standard bank for 72hrs have been in contact with Innocent Tshotlhang who assisted me in the beginning of my query bit now since does not provide feedback or update I am completely in the dark and have been succumbed to undue stress, as my emergency for assistance seems unimportant once commission has already been gained. My issue is still not resolved and I had been on the phone with standard bank approximately 9 times in 3days and still it has not been concluded. This is the worst service I have ever received from a bank ever!!!! Customers I advise you do not take out home loans or vehicle insurance or any kind of credit with standard bank as they honestly don't care about you or don't see the urgency behind your request and you can never get hold of a consultant that can answer your questions and provide complete customer service!!!!